![]() ![]() Whilst the customer inputs their card details into their phone, the tones that are generated from each key are intercepted and the agent is presented with masked data that is stripped of any sensitive information. In any of these circumstances, there will always be risks behind them, this may be from hackers gaining access to call logs or logged card details, along with ‘rogue agents’ copying customer data for malicious purposes.ĭTMF masking is a great way of reducing these risks and adhering to PCI-DSS. ![]() IVR systems can be used for voice, instant messaging, and web chat.For a lot of customers, making a payment over the phone to an organisation usually means either reading their card details out to an agent, to voice recognition software or inputting digits into their telephone to be received by the organisation. ![]() The incredible customization made possible through iceWorkflow Designer allows for limitless possibilities.ĬomputerTalk’s IVR solution provides configurable menus, time out and invalid input prompts, speech auto attendant, and voice and DTMF digit collection values. You can manage every step that the customer takes through the IVR, ensuring that they find what they need, every time. Using ComputerTalk's IVR, you can control your customers' journeys through your organization, optimizing every touchpoint. An Interactive Voice Response (IVR) system is able to handle these routine inquiries, allowing for faster customer service and freeing up agents’ time to handle more complex inquiries. Phone calls account for 68% of all contact center interactions, many of which are routine tasks such as retrieving account balances, changing account information, and checking business hours, locations, and web addresses. ![]()
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